Opening order minimum is $500. Reorders require a minimum of a dozen units per style and color.
We gladly accept Visa, MasterCard, American Express. International wire transfers are accepted as well.
All show and non-show orders will be charged 50% deposit immediately and the balance prior to shipping.
No cancellations 8 days from date of order.
If you have terms with us, we will invoice accordingly through our financial factor Hilldun.
Lead time for show orders is up to 8 weeks. You will receive a confirmation once your order has been
transmitted and when it has been shipped.
Once your order has been transmitted for production, no changes, modifications or cancellations will
Confirmations will be via email.
We make every effort to keep some products in stock, but demand may sometimes be more than what
we have on hand. You will be notified via email should we not have any ordered products in stock with
estimated lead times. Custom orders are made to order upon confirmation of the emailed purchase
order. Once approved, there are no cancellations or refunds.
All custom monogrammed items are final sale. We will email proofs prior to embroidering upon request.
Lead time for monogrammed items is 4-5 weeks from date of approved sales order and deposit.
We will never share your name, credit card information, email address or personal information with anyone.
All US and domestic orders are shipped via UPS ground and processed Monday through Friday. Orders
received on Saturday, Sunday, Holidays and after 12:00 PM EST will be processed the next business day.
International shipping costs vary depending on location and prices. Feel free to contact us at email@example.com for a shipping quote. Any additional fees such as VAT and duties are the responsibility of the customer. All international sales are final.
Returns are refunded in the original payment form, less shipping and handling. Returns are only accepted
for defective merchandise and must be returned within 8 days of receipt of goods. Dye lots in linen and
braiding vary so please be sure to notify us when reordering the same items.
All returns must be authorized prior to returning. Contact us at firstname.lastname@example.org to receive authorization and instructions.
All return merchandise must be in original packaging, unused and contain ALL extras. We will not accept any used merchandise.
We are happy to answer your questions via phone or email.
Support Phone : 212.921.4363 | 954.532.7808